The Relationship Between Nurse Performance in Providing Nursing Care and Patient Satisfaction at Budhi Asih General Hospital Jakarta

Hubungan Kinerja Perawat dalam Memberikan Asuhan Keperawatan dengan Kepuasan Pasien di RSUD Budhi Asih Jakarta

Abstrak

Background: Patient satisfaction reflects patients’ perceptions and needs regarding the utilization of healthcare services. Nurse performance in Indonesia has been reported to be relatively low (53.4%).

Objectives: To examine the relationship between nurse performance in providing nursing care and patient satisfaction at Budhi Asih General Hospital, Jakarta.

Methods: This study employed a descriptive correlational design with a sample of 173 respondents determined using Lameshow’s proportion formula. Data were analyzed using logistic regression.

Results: The study found that nurse performance was significantly associated with patient satisfaction (p-value 0.03 < 0.05). Multivariate analysis confirmed that nurse performance remained significantly related to patient satisfaction.

Conclusion: Nurse performance had an odds ratio (OR) of 4.5 (95% CI: 1.926–10.877), indicating that nurses’ performance increases the likelihood of patient satisfaction fourfold after controlling for age, marital status, and length ofstay.